Dubai residents now have the convenience of submitting their suggestions, comments, and complaints to over 40 government entities in just two minutes, because of the innovative ‘04’ platform. This single platform operates around the clock, making it easy for users to contact various entities, including Dubai Police, Dubai Land Department (DLD), Dubai’s Department of Economy and Tourism (DET), and Dubai Health Authority.
The process is straightforward, requiring only three easy steps. With just a few clicks, users can communicate their concerns to the relevant government entity, ensuring that their voices are heard and their issues are addressed.
The ‘04 Platform’ was officially launched on March 21 by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai. This innovative platform is a testament to Dubai’s commitment to providing its residents with the best possible services and ensuring their satisfaction.
Sheikh Hamdan announced on Twitter, and said, “Dubai is creating a new model for the future government, where customers play a pivotal role as strategic partners in designing government services.”
To improve customer engagement and elevate govt excellence, we introduced the ’04’ platform, which showcases 40 government entities. Dubai is creating a new model for the future government, where customers play a pivotal role as strategic partners in designing govt services. — Hamdan bin Mohammed (@HamdanMohammed) March 21, 2023
How to use the ’04 Platform online’
Dubai is committed to providing its citizens, residents, and visitors with the best possible experience. As part of this commitment, they have made it easy for you to submit your feedback and complaints through our website, 04.gov.ae. Here’s how you can do it in just three simple steps:
- Choose the category that best fits your feedback or complaint – Complaint, Suggest, or Comment – by clicking on the button with an arrow icon.
- Next, provide the details of your case. Type in your feedback or complaint, select the relevant government entity and enter your mobile number.
- Once you have completed these steps, you will receive a reference number that you can use to track your case and any follow-up enquiries.
If you file a complaint, you also have the option to submit a suggestion to improve the service you complained about. We value your input and are always looking for ways to improve our services.
While it is not mandatory, you can also record a voice note or attach supporting documents to your submission. This will help us better understand your feedback or complaint and provide you with a more effective resolution.
At Dubai, we are committed to providing you with the best possible experience. By submitting your feedback and complaints through our website, you are helping us achieve this goal.
Contact Dubai government departments through WhatsApp
Also, the site accepts submissions through its WhatsApp Business account. Users can directly message the number, 600500055, by adding it to their contacts and adding it as contact.
How long does it take to respond to a case?
The “04 Platform” states that responses to complaints and comments will come within five working days and responses to ideas within 15 working days.
How to follow up on a case?
By inputting the reference number they received via email or SMS on the platform’s home page, customers can follow up on their issues.
What is the ‘04 Platform’
The Digital Dubai Authority, responsible for supervising the digital services of the Dubai Government, has recently launched the ’04 Platform, in line with the Emirate’s ‘Services 360’ policy. This policy was approved by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum in May 2022, to enhance government services and deliver a seamless, proactive, customized, and integrated system that caters to the expectations and needs of customers.
The ’04 Platform is a significant step towards achieving this goal, as it offers a range of digital services that are accessible to customers 24/7, from anywhere in the world. This platform is designed to simplify the process of accessing government services, making it more convenient and efficient for customers.
With the launch of the ’04 Platform, the Digital Dubai Authority has demonstrated its commitment to providing world-class digital services to the people of Dubai. This initiative is a testament to the Emirate’s vision of becoming a leading digital hub, and it is sure to have a positive impact on the lives of its citizens and residents.
The full list of the 40 governmental organisations can be found here: https://04.gov.ae/partners
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