Within minutes, Dubai residents may use WhatsApp to pay their utility bills and monitor their water and power usage.
Customers may contact and communicate with the Dubai Energy and Water Authority (Dewa) 24 hours a day, seven days a week, and get assistance with any questions regarding their electricity and water connection thanks to the Dewa WhatsApp service, which was launched in 2019.
Here is how you can use the service.
Dewa Services available on Whatsapp
Here are the services available on Dewa’s WhatsApp account:
Here are the services available on Dewa’s WhatsApp account:
- Supply Management
- Billing
- Smart Response
- Track Services Requests
- Consumption Management
- Bill Payment
- Methods of Payment
- Pay for a Friend
- Auto Pay
- Refund Service
- Billing Transaction History
- Slab Tariff
- Tariff Calculator
How does one use the Dewa WhatsApp service?
These steps should be followed in order to contact Dewa through their Whatsapp service:
- Open WhatsApp on your smartphone and add the contact 04 6019999 to it.
- After that, enter “Hello” in the chat. Dewa will send you a welcome note in which you can choose the reason for your contact. You will be presented with the options listed below:
- Consumer
- Builder
- Partner
- Supplier
- Student
- About Us
- Contact Us
- If you are contacting Dewa for your residential utility connection, choose option 1 for consumers. Following that, you will be given a list of services you can use, including paying bills, seeing your bill, and turning off and on your water and electricity.
Some services, such as checking your water and electricity usage or examining your bill to see if there are any unpaid balances, can be carried out fully on WhatsApp.
Dewa will send you a message with a report detailing your electricity usage or the amount on your Dewa bill as soon as you provide the account number listed on your bill.
Whatsapp cannot be used to perform certain services, such as disconnecting your electricity or moving your electricity connection to a new location. Depending on the service you choose, Dewa may send you an SMS with instructions, a link to the service on its website, and other relevant information.
Also Read: DEWA water and electricity connection deactivation