By linking your silver nol card with your Emirates ID, you can unlock a plethora of benefits, including shopping vouchers and the ability to recover your balance in case of loss or theft. This process is made easy through the nol Pay app, which allows you to personalize and upgrade your silver or gold nol card to a personal smart card.
To get started, simply download the nol Pay app and follow the easy steps to link your Emirates ID with your nol card. Once linked, you’ll have access to a range of exclusive benefits and features that will make your daily commute more convenient and enjoyable.
So why wait? Take advantage of this amazing opportunity today and start enjoying all the benefits of a personalized smart card. With nol Pay, the possibilities are endless!
Why you should pay to upgrade your silver or gold nol card
1. Earn more points with the ‘nol Plus’ programme
The Roads and Transport Authority (RTA) offers a fantastic loyalty programme called ‘nol Plus’ that rewards nol users with points every time they use their card. By simply using your personalised nol card, you can earn one point for every Dh1 spent. However, if you have an unregistered nol card, you will need to spend Dh2 to earn a point. Therefore, having a personalised nol card means you can earn twice as many points!
These points can be redeemed for vouchers and exclusive discounts at various shops, hotels, and attractions. Alternatively, you can use them to top up your nol card or even your friend’s nol card. With such a flexible and rewarding loyalty programme, nol Plus is an excellent way to make the most of your nol card.
2. Redeem your nol card balance if it gets lost, stolen or expired. Details of how you can do this are provided below.
How to link your silver nol card with your Emirates ID
Personalizing your nol card has never been easier with the ‘nol Pay’ app, available for Apple, Android, and Huawei devices. By following these simple steps, you can customize your nol card in just a few minutes, provided you have a UAE Pass account.
Step 1: Download the ‘nol Pay’ app.
Step 2: Open the app and click on the ‘Get Personal Card’ button.
Step 3: Select ‘Personalize your existing silver/gold nol card’.
Step 4: Use the Near Field Communication (NFC) feature to scan your nol card on the app. This wireless data transfer method is available for both iPhone and Android users.
Step 5: Your nol tag ID will appear. Enter your name, mobile number, and email address.
Step 6: Click on the ‘Submit’ button.
Step 7: You will be redirected to the ‘Digital Dubai’ payment channel, the official online payment platform for Dubai government services. Pay the service fee of Dh30.
Step 8: A pop-up notification will appear on the app, confirming that the payment was successful and that a unique PIN code will be sent via SMS later.
Please note that the Road and Transport Authority (RTA) will review your application, and it may take up to one day to receive the SMS with the PIN code. Once you receive the text message, return to the ‘nol Pay’ app, click on ‘Get Personal Card,’ and select ‘+ Link a Personal nol Card.’ The app will then connect to the UAE Pass app to verify your identity.
Step 10: Enter the PIN code you received via SMS and click on ‘Link.’ You will receive a notification that your nol card has been successfully personalized.
In conclusion, personalizing your nol card is a quick and easy process that can be done in just a few minutes with the ‘nol Pay’ app.
How to redeem your nol card balance if it gets lost, stolen
In the unfortunate event that your nol card goes missing, it is crucial to take immediate action by contacting the RTA customer service at 800 90 90 to report the loss. This will enable them to block the card and prevent any unauthorized usage.
If you need to refund the balance from your nol card, the process is simple and straightforward. Firstly, visit the RTA website at https://www.rta.ae/wps/portal/rta/ae/public-transport/nol/nol-refund?lang=en and enter your nol tag ID, which is the ten-digit number located at the back of your nol card, as well as your mobile number. If you are calling the customer service centre, you will need to provide your Emirates ID number, and the representative will give you your nol tag ID number.
Next, select the reason for replacement, whether it is due to loss, theft, or expiration. Enter your PIN code, which is the same code you received during the initial registration process. Provide your personal details, including your full name, mobile number, Emirates ID, home address, and nationality.
After reviewing the details of your refund application and agreeing to the terms and conditions, confirm the application and pay the service fee. Once the card-blocking request is created, a new card will be issued, and the refund will be approved within four days from the date of application. The new card will be delivered to your home address, and the nol balance will be transferred to the new personalised nol card with no service fees.
By following these simple steps, you can easily refund the balance from your nol card and ensure that your public transportation needs are met without any hassle.
Cost of the service
The cost of personalising the Silver or Gold nol card is Dh30.
Also Read: Blue Nol card – how to apply, benefits, and cost of the Dubai Metro and bus