Having trouble applying for Saudi visas online? Here’s how the ‘Tawasul’ service can help

You can use the “Tawasul” service provided by Saudi Arabia’s General Directorate of Passport – Jawazat if you are a Saudi resident or visitor and are having issues with your Saudi visa, such as applying for the exit/re-entry visa for your dependents or extending the stay of your visit visa.

The Tawasul service aids in resolving any technical difficulties that Saudi nationals, residents, or guests can experience when requesting services through the Absher platform, which serves as the country’s official online service delivery site for the administration of government affairs.

Here is all the information you require regarding the service.

What is the ‘Tawasul’ service?

Only those who have an Absher account may access “Tawasul” on the Absher website, absher.sa.

On the Absher platform, users have the option to send a message regarding a technical problem they are having when requesting Al Jawazat-related services.

The service is specifically designed for Saudi citizens and foreign visitors who are having trouble applying for services linked to Jawazat on the Absher platform. This rule does not apply to anyone who applies for Saudi visas through travel agencies.

How can one use the ‘Tawasul’ service?

1. To begin, go to the following link on the Absher website: https://www.absher.sa/wps/portal/individuals/static/guide/service-contents/
2. Once the page loads, enter “Tawasul” in the search box and select “Tawasul service.” A button labeled “Start Service” will appear on the right side of the screen.
3. A prompt to log into your Absher account will then appear. Enter your login information.
4. After that, write the Jawazat department a note and describe the technical difficulty you are having with your visa.
5. If you are a resident of Saudi Arabia or a visitor, you must then provide your order number or Iqama ID data. Additionally, you can voluntarily attach proof-related documents to your submission.

It will take the “Tawasul” service no longer than seven days to respond to your request and address the problem.

What problems does the ‘Tawasul’ service solve?

The “Tawasul” service helps in resolving any technical issues you might be having with your online application when attempting to use Jawazat’s services. Your application for any of the following services may fall under this category:

1. Saudi passport and travel permits.
2. Procedures for the resident IDs inside Saudi Arabia.
3. Dependents and sponsored services.
4. Identification procedures for a resident outside Saudi Arabia.
5. Exit, return, and final visas.
6. Visit visas.
7. Extending the visit visas.
8. Transfer services.
9. The amendment of professions.
10. Updating and extending passports.

Also Read: What are the steps to check the validity of a Saudi visa for a visit, exit, or re-entry?