In today’s digital age, our phones have become repositories for a multitude of valuable information. From work contacts and cherished family photos to credit cards and crucial documents like our Emirates ID and driving license, our phones hold a treasure trove of personal data. The mere thought of losing all this can be an incredibly stressful experience. However, if you do find yourself in this unfortunate position, there are steps you can take to secure your data and enhance the likelihood of recovering your phone.
First and foremost, it is imperative to report the loss of your phone to your telecom service provider. Not only will this help safeguard your personal information, but it will also enable them to take necessary measures to prevent unauthorized access to your accounts. Additionally, it is crucial to file a police complaint, as this will initiate an official investigation into the matter. By providing the authorities with all the relevant details, you increase the chances of locating and retrieving your lost device.
Remember, time is of the essence when it comes to recovering a lost phone. Act swiftly and follow these steps to protect your data and maximize the possibility of reuniting with your beloved device.
Block your mobile phone number immediately
In a recent online post, the Telecommunications and Digital Government Regulatory Authority (TDRA) of the UAE has issued important advice for individuals who have lost their mobile phones or had them stolen. It is crucial to take immediate action by contacting your telecom service provider to block your mobile number. Here are the steps to follow for each provider:
– For Etisalat customers, you can call 101 or visit the nearest service center to request the blocking of your mobile number.
– For du customers, please call 155 or visit the nearest service center to have your mobile number blocked.
Virgin Mobile users can take the following steps to block their mobile number: Open the Virgin Mobile app and locate the icon with a question mark in the top right corner. Tap on the icon and select the “Send us a message” option. This will direct you to the Frequently Asked Questions (FAQ) page within the app. If you have a specific question or concern, you can send a message directly through the chat function.
When reporting your lost or stolen phone, it is essential to provide specific information, including your details, the time and location where you lost your phone, and any device specifications you can provide. By providing these details, you can ensure that your mobile phone number and SIM (Subscriber Identity Module) card are promptly blocked and prohibited from unauthorized use. This action will effectively prevent any unauthorized calls, messages, or data usage.
Taking immediate action to block your mobile number is crucial in safeguarding your personal information and preventing any misuse of your device. Contact your telecom service provider as soon as possible to ensure the necessary measures are taken to protect your privacy and security.
What happens when you report a lost phone in the UAE?
According to a public service announcement issued by TDRA in 2023, in the event of theft or loss, the service provider will verify the details and seek customer approval to initiate a blocking process for the device.
Subsequently, the service provider will include the International Mobile Equipment Identity (IMEI) number of the device in the database of blacklisted devices. Within 24 hours of reporting the incident, your mobile phone will be rendered inaccessible to any network.
Upon recovery of the device, it will take an additional 24 hours for your phone to be unlocked, allowing it to be used once again.
File a lost item report with the police
If you have misplaced any valuable items in the UAE, such as your smartphone, watch, wallet, or passport, it is imperative to report the incident to the local police authorities.
Below, you will find a comprehensive guide on how to report a lost item in each emirate:
Dubai Police:
To report a missing item in Dubai, you need to apply for a ‘Lost Certificate’ using the Dubai Police app called ‘Dubai Police’. This app is accessible on both Apple and Android devices. Alternatively, you can visit the Smart Police Station (SPS) or access the Dubai Police website at dubaipolice.gov.ae. Another option is to contact Dubai Police’s non-emergency number at 901.
Abu Dhabi Police:
To report a lost item in the emirate, you need to download the ‘TAMM’ app, which serves as the official online portal for government services in Abu Dhabi. Once you have the app, access the ‘Request to Report Lost Items’ service and provide comprehensive details about the lost item, including the location where it was last seen. Alternatively, you can reach out to the Abu Dhabi Police customer center at 8003333 for assistance.
Sharjah Police:
In Sharjah, if you have lost or had something stolen, you can easily report it by contacting the non-emergency number of Sharjah Police at 901 or by visiting the nearest police station.
Alternatively, you can utilize the Ministry of Interior (MOI) app called ‘MOI UAE’, which is compatible with both Apple and Android devices. This app allows you to conveniently file a report for any lost items.
For Ajman, Ras Al Khaimah, Umm Al Quwain and Fujairah
To report an incident, you have two convenient options at your disposal. Firstly, you can utilize the user-friendly ‘MOI UAE’ app to file a report online. Alternatively, you may choose to contact our esteemed customer service center at 800 5000. Moreover, Ras Al Khaimah Police and Ajman Police have established a dedicated non-emergency helpline, 901, which residents can readily access in case of lost or stolen items.
Left something in the bus, taxi, or Dubai Metro? Here’s how to report a lost item:
If you forgot your phone, laptop, or handbag while using public transportation, here are the numbers you should call:
- For Dubai Metro or bus– 800 9090
- For Sharjah taxi or bus – 600 525252
- For Ajman taxi or bus – 600 599997
- For Abu Dhabi Taxi – 600 535353
- For Abu Dhabi buses – 800850
- For Ras Al Khaimah taxi and bus – 800 1700
Bonus tip for recovery: Use the ‘Find My Device’ service for your phone
If you own an Android phone, you can utilize the ‘Find My Device’ app. For Apple users, the ‘Find My’ service is available to help you locate your phone on a map. These features not only allow you to track your phone’s location but also offer added security options such as remotely playing a sound, locking it, or erasing data.
In addition to these technological solutions, retracing your steps and reaching out to nearby businesses where you may have misplaced your phone could prove beneficial.
Also Read: Dubai: Did you leave something in the taxi? If you’ve lost something, here’s how to report it