Dubai’s taxi drivers have proven themselves to be honest and reliable, going above and beyond to return lost items to their rightful owners. From misplaced glasses, wallets, and shopping bags to even diamonds worth Dh1 million, these dedicated drivers have displayed remarkable integrity.
If you happen to have left behind your phone, laptop, or keys during a recent ride in a Dubai taxi, fear not. The Roads and Transport Authority (RTA) assures us that there is a staggering “99.9 percent” chance of retrieving your forgotten belongings.
This exceptional level of service provided by Dubai’s taxi drivers is a testament to their commitment to customer satisfaction. Their unwavering dedication to returning lost items showcases their professionalism and reliability. Whether it’s a small personal item or a valuable possession, these drivers understand the importance of reuniting customers with their belongings.
To ensure a seamless process, simply file a report on RTA’s innovative ‘S’hail’ application, and rest assured that you will receive timely notifications once your item is located.
How to report lost items in a Dubai taxi?
The ‘S’hail’ app is a comprehensive navigation tool that simplifies your public transport journey in Dubai. Whether you prefer the Metro, Tram, taxis, buses, or marine transport, this all-in-one app has got you covered. Additionally, the app offers a convenient feature that allows you to report lost items effortlessly. Here’s how you can make use of this feature:
To begin, download the ‘S’hail’ app, which is compatible with Apple, Android, and Huawei devices. Once installed, open the app and locate the menu icon situated at the top right corner of your mobile screen.
Scroll down until you find the ‘feedback’ category within the menu section.
In the following step, provide your mobile number and email address.
Next, select the ‘Taxi Lost and Found’ option from the drop-down menu within the feedback category.
Describe the lost item in detail and include any pertinent information about your taxi trip, such as the route, date, and time. If available, you can also attach a journey receipt. Once you have provided all the necessary details, tap ‘Send Feedback’.
Upon completing the lost and found report, you will receive an SMS on your registered mobile number. This message will allow you to track the status of your report.
Rest assured that you will be promptly notified via SMS once your lost item is located. Additionally, you will receive the mobile number of the taxi driver responsible for retrieving your item. The driver will then arrange to return the item to either your current location or a designated meeting point.
When will one receive the lost item?
Based on the S’hail app, it is estimated that it will require approximately 10 days to address the report. Nevertheless, numerous customers of Dubai taxis have recounted instances where their belongings were promptly returned within a matter of hours or days.
Also Read: New taxi rates in Dubai: How much will your ride cost?