Have you been asked by your bank to update your Emirates ID information on your bank account? In accordance with KYC (Know Your Customer) regulations set by the UAE’s Central Bank, all financial institutions in the UAE must maintain valid identification documents for their customers. If you recently renewed your Emirates ID, it is important for you to update the information in order to continue to use your bank’s services.
While visiting the nearest bank branch to update your details can be a hassle, most banks in the UAE have alternative methods that you can use to update your Emirates ID without visiting the branch.
This is a list of all the different ways that banks allow their customers to update their KYC information. You should, however, first check with your bank to find out which of the following options they offer, and which one is best for you.
How to update Emirates ID online for the bank account
Online banking makes updating your Emirates ID easy. Simply log in with your online banking details and click on your profile. You can upload your Emirates ID or passport under your profile section.
A scanned copy or digital version of the Emirates ID, which is in PDF format, can be uploaded. Learn how to obtain your Emirates ID digitally.
Mobile application
Through your bank’s mobile application, you can also upload your updated Emirates ID.
After you sign in to your account through the app, you will need to visit your profile and then select the option to update your identification details. You can update your Emirates ID by taking a picture (scan) of the front and back of your Emirates ID through the app. You will then receive a notification that your Emirates ID has been approved and updated by the bank.
ATM
You can also go to an ATM, which is provided by some banks such as Mashreq and Emirates NBD. Here are the steps:
Find the nearest ATM of your bank in your area.
Put your debit or credit card into the ATM.
Enter your pin or authentication code next.
- Select the request or profile section, then tap on Emirates ID update.
- Pull out your credit/debit card and insert your Emirates ID.
After a few minutes, collect your Emirates ID card.
The ATM will then display your Emirates ID details – your name and ID number – and you will be asked to confirm.
Your bank may ask you to enter an OTP (One Time Password), which will be sent via SMS to your registered mobile number.
Other methods
Alternatively, you may be able to update your Emirates ID by calling your bank’s customer service number. Nevertheless, if you decide to go to a bank’s branch, make sure you bring your original Emirates ID or a copy of the front and back of your renewed Emirates ID.